– Why Should I Become a Member?

Because you'll be notified of some special promotions exclusive to members. All you need is a valid email address and it only takes a few minutes. So, why not?

– What is done with my membership information?

We use this information to occasionally notify you when we launch something new. Using the information you provide, we analyze the reports our system generates, identify preferences and shopping habits within your group, and then work on developing more engaging products.

– Is it necessary to be a member to place an order?

No. You can complete your purchase as a guest if you prefer. However, we'll ask for the same information as a member. With one difference: Our system doesn't save this information after you complete the transaction. If you want to make a repeat purchase, you'll need to re-enter the same information. Since you'll likely want to buy something again after purchasing it, taking a few minutes to register will save you from having to re-enter the same information over and over again.

– What Happens If I Forget My Password?

Calling us won't solve this problem. Our system "encrypts" your membership passwords, meaning we can't access this information. Click the "Forgot My Password" link below your login, enter the email address you used to register with us in the box that appears, and submit it. The system will handle the rest and automatically email you a new password. You can log in with this password. Of course, the first thing you should do is reset your password. Otherwise, you'll definitely forget that ridiculous password. Please don't even think about writing it down.

– Can I change my account information?

You can change your membership information, password, and address on our site, add a new address, or remove one, at any time. To make changes, you must log in. After logging in on our homepage, you can make any changes you wish by clicking the "My Account" section.

– Can I cancel my membership whenever I want?

Once you submit your request by sending us an email through the Contact section, your membership will be deleted the same day. We promise not to ask "why?"

– Can billing and shipping addresses be different?

Products you purchase from our website have separate fields for delivery and billing addresses. You can enter separate addresses for delivery and billing, or you can complete your transaction with a single address by clicking the "Use the same address for billing and delivery" box.

– Can I Save More Than One Address Information in My Account?

Our membership system includes an address book where you can enter up to five different addresses. You can easily select any of these when completing your order, change them at any time, or complete the transaction by entering an address that isn't already registered, without needing to register it in the book.

ORDER & MY CART

– I am a newbie to this site, what should I do?

We think you should just click on the product you like best. But if you'd like to do something a little more tedious, just sign up once. It makes some of the subsequent formalities much easier.

– How Do I Buy?

If you click on the photo of the product you like, you can access product details and a larger image. Then, you can add it to your shopping cart by clicking the "Add to Cart" button. If you're looking for a shortcut, and the small image is enough for you, you can also do this by clicking the shopping cart button below the thumbnail. After completing this process for each product you want to purchase, and once you're finished with your money, hover over the shopping cart icon at the top right of the page and select the following from the drop-down menu:

a- Click "Go to My Cart" to review the items in your cart, remove unwanted items, and change their quantity. Then, click "Complete Shopping" to proceed to the payment page, or click "Continue Shopping" to return to the product pages.

b- If you click on 'Go to Checkout' instead of 'Go to My Cart', you can directly access the payment steps and complete your transaction.

You don't need to register for any of these steps. However, we recommend that you do, as you can complete the process by entering the same information as this one.

On the payment screen, be sure to enter your credit card information accurately. If you prefer not to pay by credit card, click the "Transfer" link below the credit card option to select one of the available banks and note the account information. Products purchased via transfer will be shipped only after payment is received from the bank, so please ensure you transfer the specified amount to the bank account number you noted.

After filling in your credit card or bank transfer information, click the "CONTINUE" button to proceed to the order confirmation screen. If installment payment is available on this screen, be sure to select one of the installment options. Finally, click the CONFIRM ORDER button at the bottom just once. Once all transactions are complete, a confirmation message will be sent to your email address.

– Can I benefit from 2 separate campaigns on my order?

Unless otherwise stated, you can only benefit from one campaign.

– Can I make changes to my cart?

You can view the number of items in your cart and its total amount by clicking the "My Cart" link on each page. To change the number of items in your cart, enter the new quantity and click the "Update Cart" button. Clicking the "Continue Shopping" button will take you to the page of the last item you viewed, allowing you to add new items to your cart.

– How Can I Be Sure That My Order Reaches You? 

Once we receive your order, a confirmation email and an information message will be sent to your registered address in our system.

– How Do I Track My Order?

At each stage of your order (order receipt confirmation, payment confirmation, and shipping notification), you will receive notifications via email to the email address you provided during registration. Additionally, once you're logged in to our website, you can access information about your orders and see the status of your order in the "My Account" section of the top menu.

– Who should I contact if I have problems placing an order?

You can reach us by phone at +90 533 760 10 65 or by e-mail at support@bpossitive.com.

RETURN / EXCHANGE

– What is the Right of Withdrawal?

Pursuant to Consumer Protection Law No. 6502 ("Law"), buyers have the right to return products by exercising their right of withdrawal within 14 days from the date of delivery. Every institution is required to implement this law.

– How to Use the Right of Withdrawal?

To exercise the right of withdrawal, the buyer must notify the seller within 14 days of the delivery date that they wish to return the product. The product(s) must be returned to us in their original packaging, undamaged, unused, and free of any damage resulting from misuse. The seller is obligated to accept the return and refund the buyer the cost of the product within 10 (ten) days of receiving the buyer's request.

When returning the product to the Seller, the original invoice presented to the Buyer at the time of delivery must also be returned. If the invoice includes a return description section, this section must be completed, and the invoice must be signed by the Buyer and returned with the product.

– What are the products for which the right of withdrawal does not apply?

Products that are custom-made upon the buyer's request, or made personalized by making changes or additions.

Products that cannot be returned due to their nature (The condition for returning products with sensitive hygiene conditions, such as underwear, is that the product is unopened and untested.)
 

– What should I do if my product is missing or wrong? 

If you discover that the product you received is missing or incorrect, please do not use it and report the situation by calling +90 533 760 10 65 or emailing us at support@bpossitive.com. The error will be corrected as soon as possible.

– How Can I Cancel My Order?

If you send an email to info@ogobongo.com, specifying the date and reason for canceling your order, your order will be canceled. To cancel your order, the product must not have been delivered to the courier company. If the product has been shipped, please return it to us unopened and with the invoice via the courier company that delivered it to you. In the event of a cancellation, the customer is responsible for the cost of returning the product via courier.

PAYMENT

– What are the Payment Options?

– Payment by credit card in cash or in installments

– Payment by Money Order

– Can I shop in installments with credit cards?

Information about the credit cards you can use for your purchases in installments is also listed on the payment page.

SHIPPING AND DELIVERY

– What should I pay attention to during delivery?

Be sure to open your package in the presence of the courier and check for any issues. If you detect any issues, have the courier write a report and never accept the package. For collect shipments, be sure to check the package before making payment. Otherwise, you will be held responsible.

– Which cargo company will deliver my order?

The products you purchase from our site are sent via Yurtiçi Kargo.

– Are There Any Cities or Regions Where Shipments Are Not Made?

Shipments can be made to any corner of the country. Depending on the distribution company's operating structure, shipments may arrive in one business day to some areas and two business days to others. If there's no shipping agency in your area, product deliveries are made on specific days of the week. 

– Can I order from abroad?

Due to certain legal regulations, credit card payments are not available for international sales. However, it is possible to make purchases using money transfers or other payment methods permitted by the site's infrastructure. Shipping costs for these types of orders vary depending on the country, and these costs are the responsibility of the buyer. However, you can learn about some of Ogobongo's representatives and sellers abroad and shop at the sales organization closest to you.

How much is the shipping fee? How do I pay?

If you're shipping to an address within the Republic of Turkey, shipping is free for purchases of 2,000 TL or more from bpositive.com.tr. For orders of 2,000 TL or less, the shipping fee is a flat rate of 69.99 TL.

– Will I Pay Any Fees at the Time of Delivery?

You will not pay any fees at the door for products purchased via credit card or money transfer.

– When Will I Receive My Order?

Orders placed after 2:00 PM on business days will be processed the following day, while orders placed after 1:30 PM on Fridays and the eve of public holidays will be processed the next business day. Your order will be shipped within five business days at the latest. Force majeure events such as natural disasters, war, fire, terrorism, and other extraordinary circumstances may extend delivery times. We hope these situations never occur, and we ask for your understanding. Your order will be shipped to the delivery address you provided. Insufficient address information is one of the most common causes of delivery delays. Please enter your complete delivery address.

– What Should I Do If Delivery Is Delayed?

It's unlikely, but if your order takes longer than 5 business days to ship, please send an email to support@bpossitive.com with your name and order number. We'll contact you as soon as possible to confirm your order.

– What happens if no one is at the address at the time of delivery?

The courier will leave you a notification form containing the shipping company's phone number. You must contact the shipping company within three business days of receiving the notification form to inquire. As per our commitment, they will be happy to return the product to your address.

– What Should I Do If My Product Is Damaged During Shipping?

Don't worry. Be Positive products carry an unconditional customer satisfaction guarantee. Call us or contact us via email. It's our duty to take back the product and provide you with a replacement of your choice. However, if you choose not to pay the shipping cost for the returned product due to shipping issues, immediately check the package for damage upon delivery. In any case, open and inspect the package in the presence of a shipping representative. Remember that upon receipt of the product, you are deemed to have accepted the shipping company's full compliance. If the product is damaged, do not accept it and have a report filed with the shipping representative. As soon as we receive notification of the damaged product, the new product will be shipped to your delivery address free of charge. This means you will not be responsible for the shipping costs of either the returned or the new product.

If you received the package without opening and checking it in the presence of a carrier and later discovered the problem, you must return it to us, paying the return shipping costs. We will replace the package free of charge, but you will still be responsible for the shipping costs of the new items we send you.

So, be sure to open the package in the presence of the courier.

– What should I do if my order arrives missing from the cargo?

Please check your ordered products against the delivery note upon delivery. However, if you encounter a missing or faulty product, please contact us. We will ensure that any missing or faulty items are compensated for.

– What Should I Do If My Invoice Is Not Delivered With My Order?

Orders delivered via courier are delivered to the courier company with an invoice. If you have not received your invoice via courier, please call +90 533 760 10 65 You can reach us by phone at or e-mail at info@ogobongo.com.