Return and Exchange Policy
Be Positive products are offered with a lifetime satisfaction guarantee. If you return your Be Positive product that is out of condition for any reason, we will mail it to you in the same design and to the address you specify.
If the return is due to a manufacturing defect, Be Positive will cover both shipping costs. In such a case, after the customer notifies Be Positive via email, the product, along with all accompanying official documentation, will be shipped via Yurtiçi KARGO (payment by the other party). Be Positive will, upon the customer's request, refund the full product price, including shipping, within 14 days. Alternatively, if the product is no longer in production and unavailable, Be Positive will provide the customer with a product of the same category in the same quantity and free of charge.
If the product is damaged or lost during the shipping process, before confirming the delivery receipt, have a damage assessment report (report) prepared by the courier company representative, attach it to the product(s) to be returned, and return it to the courier company. The shipping costs for both the returned product and the replacement product will be the responsibility of the courier company.
Return Conditions Due to the Right of Withdrawal:
Customers who wish to exercise their right of withdrawal and return a product must notify us via email, pay the return shipping cost, and return the product to Be Positive along with the invoice or receipt and delivery note they received. Within 14 days of receiving the returned product at our head office, the remaining product price, excluding the shipping fee (if any), will be refunded to the customer in cash without any deductions. Products must be returned to us in their original packaging, undamaged, unused, and free from any damage caused by misuse.
Unfortunately, it is not possible to refund the price of products for which the original invoice or, if possible, the issued return invoice is not sent with the product.
Refund Period:
The price of returned products will be refunded in cash within 10 (ten) days from the date of receipt of the product by Be Positive and the above conditions being met.
Our Return Address
Tayfun Izgi
Domestic Shipping - 880871487 (Customer Number)
Nurhak Street Manolya Mansions B Block Darie 1 Floor 1
SARIYER-ZEKERIYAKOY/ ISTANBUL
0533 760 10 65
support@bpossitive.com